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Customer Service Advisor - Western Europe (f/m/x)

Wien, AT

Grow

  • A world of opportunities available at home and abroad
  • We offer you the development opportunities that you need to flourish throughout your career
  • Great performance is rewarded

 

Create

  • Be part of our vision to contribute to a better world
  • Work on challenging projects

 

Inspire

  • Enjoy excellent benefits
  • Join a dynamic and supportive culture
  • Strike a good balance between work and home
  • We are collaborators and team players

Your mission:

  • Responsibility of serving B2B customers to exceed their expectations
  • Building good relationships with allocated customers in Western Europe as well as implementing customer projects
  • All activities related to order- and claim management
  • Delivering highest level of service
  • Working close together with Sales, Marketing, Logistics, Finance as well as international production sites
  • Being an active and contributing member of the team
  • Reporting to Customer Service Team Lead

 

 Your profile:

  • A-level diploma or equivalent as well as commercial knowledge
  • At least 3 years professional experience in Export, Customer Service or Logistics, preferably in an international environment
  • Excellent command of German and English plus French or a Latin language (preferably native speaker) is a pre-requisite
  • Strong IT-skills (MS Office, SAP)
  • Having a flexible and sensitive approach to different customer needs with high culture awareness
  • Outgoing, open-minded and flexible personality with a positive attitude and good communication skills
  • Analytic thinking and self-dependent in taking actions as well as good understanding of sales and logistic processes

 

Our offer:

  • Start: immediate start date possible, considering your availability (e.g. notice period)
  • Location: Group office Vienna – Marxergasse 4A, 1030 Vienna
  • Duration: unlimited contract
  • Extent: full-time, 38 hours/week, all-in contract
  • Ref. Austrian “Bundes-Gleichbehandlungsgesetz”: The position is subject to the Austrian collective agreement of the “Papierindustrie” with a legal minimum wage of € 36.791,58 gross/year on a full-time basis plus overpayment. The overpayment is determined by the qualification of the jobholder.. 

 

Get in touch:

We strive to create a culture that inspires our people to reach their full potential. Going the extra mile – for colleagues and customers – our people are what drives our passion for performance, and are the key ingredient of Mondi’s success. Be part of our future. Should you need further information, please contact Ines Lagler via email or phone +43 1 7901 30.

Please upload your application documents (CV/motivation letter) in English. Only CVs uploaded onto our online career platform (e.g. www.careers.mondigroup.com) will be taken into consideration. With your application, you will be redirected to our recruiting platform. After creating an account, you will receive an activation link. If you do not find the email in your inbox, please check your spam folder or add the address no-reply@mondigroup.com to your “safe list” or address book.

 

Do you want to know more about Mondi? Mondi is a global leader in packaging and paper with over 100.000 customized innovative solutions that are sustainable by design: Paper where possible, plastic when useful. Our group employs around 26.000 people in more than 100 operations in over 30 countries and is organised across four business units: Corrugated Packaging, Flexible Packaging, Engineered Materials and Uncoated Fine Paper.

 

Diversity is our advantage. Therefore, we welcome all applications equally – independent of age, sex, nationality, ethnic or social origin, religion/ideology, disabilities, sexual orientation and identity.

Benefits: Barrier-free workplace; Company sport benefits; Discount for employees possible; Events for employees; Flexitime possible; Good public transport; Health benefits; Inhouse doctor; Internet connection; Meal discounts; Mobile phone for employees; Near-side childcare 

Apply now »