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Customer Experience Specialist (f/m/x)

Wien, AT


  • A world of opportunities available at home and abroad
  • We offer you the development opportunities that you need to flourish throughout your career
  • Great performance is rewarded



  • Be part of our vision to contribute to a better world
  • Work in a high-tech digitally enabled environment 
  • Work on challenging projects



  • Contribute to our ambitious MAP2030 sustainability goals
  • Join a dynamic and supportive culture
  • Strike a good balance between work and home
  • We are collaborators and team players

Your mission

  • collaborating with the business and IT stakeholders to elaborate on the requirements and being early involved in
  • the solution design and estimations
  • creative idea generator, innovation driver and end2end processes thinker for all digital touchpoints
  • analysing main business processes and requirements and translating into IT solutions
  • control and coordination of digital projects with external agencies and the Digital IT Team
  • customizing and developing, documenting and maintaining (parts of) the SAP solutions, based on current design methods
  • and techniques, in order to ensure that the product runs according to the specifications
  • testing, analysing test results and repairing new IT solutions in a development, test and production environment, in order
  • to develop an IT solution that can be implemented
  • training key users, ensuring the availability of training and support material


Your profile

  • understanding how the IT solution supports the Business process E2E
  • knowledge and active experience in dealing with digital customer platforms
  • experience in the area of Sales and Marketing, and E-Commerce
  • basic understanding of web technologies (HTML, JavaScript, CSS)
  • application knowledge of SAP CX products desired
  • good communication skills in English and German
  • completed studies at a specialized university or college
  • 3-5 years of relevant work experience in a similar position
  • communicative team player with commitment, solution-oriented approach
  • analytical thinking and ability to interpret performance data
  • organizational talent - structured working method combined with a high quality standard


Our offer

  • Start: immediate start date possible, considering your availability (e.g. notice period)
  • Location: Group office Vienna, Marxergasse 4a, 1030 Vienna - Take a virtual walk through our office!
  • Duration: unlimited contract
  • Extent: part-time or full-time possible, 24-38 hours/week, all-in contract
  • We offer a minimum compensation package starting at € 55,000 gross/year on a full-time basis (38 hours/week), with the opportunity of overpayment depending on your experience, skills and qualification.


Get in touch:

We strive to create a culture that inspires our people to reach their full potential. Going the extra mile – for colleagues and customers – our people are what drives our passion for performance, and are the key ingredient of Mondi’s success. Be part of our future. Should you need further information, please contact Ines Lagler via email or phone +43 1 7901 30.


Only CVs uploaded onto our online career platform (e.g. will be taken into consideration. With your application, you will be redirected to our recruiting platform. After creating an account, you will receive an activation link. If you do not find the email in your inbox, please check your spam folder or add the address to your “safe list” or address book.


Do you want to know more about Mondi? Mondi is a global leader in packaging and paper with over 100,000 customized innovative solutions that are sustainable by design: Paper where possible, plastic when useful. Our group employs around 26,500 people in more than 100 operations in over 30 countries and is organised across three business units: Corrugated Packaging, Flexible Packaging and Uncoated Fine Paper.


Diversity is our advantage. Therefore, we welcome all applications equally - independent of age, sex, nationality, ethnic or social origin, religion/ideology, disabilities, sexual orientation or identity.

Benefits: Workplace accomodations; Company sport benefits; Discount for employees possible; Events for employees; Health benefits; Inhouse doctor; Internet connection; Meal discounts; Mobile phone for employees; On-site childcare; Public transportation nearby 

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