Customer Service

Job Summary:

Customer Service is responsible for supporting US sales activity for Mondi Paper Sales in North America. This involves supporting sales functions facing the customer as well as internal functions involved in business operations.

You will support US and EU sales to North American customers by providing strong customer-oriented service, timely information, and prompt order processing. You will manage the US sample library, as well as trade show displays and other promotional equipment stored at our location between uses. When orders are received, you will either dispatch them for delivery from our US inventories, or arrange the production at our factories in Europe. Finally, you will act as a hub of information and communications between our sales team(s), our plants, technical services, and ultimately our customers to ensure Mondi is considered a best-in-class supplier.

We routinely interact with each other, but your daily work will generally be on your own. This is a job for people who are self-starters, flexible, skilled at managing priorities, and independently able to organize their own responsibilities according to whatever happens to be needed that day.

Experience in these sorts of roles is helpful, but not required. We will teach you everything about your responsibilities. Training will be onsite, in-person for a length of time depending on your initial qualifications. Once you have a basic familiarity with the tasks involved, remote work may be possible. Depending on whether you end up in a more customer-engaged role, travel might be needed.

Your Mission:

• Work closely with the US sales team or European sales teams working with US customers to provide sales support (reporting, samples, answer customer questions)
• Maintain & update price lists for general stocks and to specific customers
• Receiving/confirming/processing orders, confirming shipment and delivery details as available to the customer
• For stock items, coordinate with vendors to identify product and quantities to ship from our warehouse(s); create necessary paperwork and engage shipping companies for pickup and delivery.
• For non-stock items, coordinating with customer service in our European manufacturing plants to determine products, quantities, expected shipment/arrival dates and other delivery details, communicating as needed to the customer.
• Issue invoices for shipments to customers; watch receivables and alert appropriate sales if issues arise.
• Understand the basic principles and expectations of domestic and international transportation to act as a general resource for sales and customers (you will have local expert support for this as well)

Your Profile:

• High School degree required, equivalent experience or college degree preferred
• Ability to work independently, to self-prioritize, and manage time
• Strong communication skills, willingness to engage with customers & colleagues
• Detail oriented worker, someone who checks things twice before they call it done
• Strong computer skills including experience with Microsoft products (particularly Excel)
• Familiarity with SAP is beneficial, but not required

Our Offer:

• Annual Salary $44,000-$54,000
• Medical insurance
• Dental insurance
• Short-term-disability
• Long-term-disability (with underwriting)
• Paid vacation/sick time
• Flex medical spending accounts
• Flex dependent care spending accounts
• 401K