Technical Service & Continuous Improvement Engineer

About Us:

Mondi is a global leader in packaging and paper, contributing to a better world by developing and producing products that are sustainable by design. Sustainability is at the heart of our strategy and intrinsic to the way we do business, enabling us to offer a broad range of innovative solutions for consumer and industrial end-use applications. We are a truly global team, with 24,000 people working across 100+ production sites in more than 30 countries, united by our common purpose. Join us at Mondi, where we strive to make a positive impact through responsible business practices and continuous innovation in packaging and paper solutions.

Role Summary:

The Technical Service & Continuous Improvement Engineer provides expert technical support to customers and internal teams while driving operational excellence through structured process improvement initiatives. This hybrid role combines hands‑on technical problem-solving, customer-facing support, and Lean/Six Sigma–based improvement efforts to enhance product performance, service quality, and operational efficiency.

Your Mission:

Technical Service & Support

• Maintain and update detailed technical drawings, specifications, and design files for multiwall sack constructions.
• Partner with procurement to evaluate and qualify new materials and suppliers.
• Support product qualification trials ensuring successful integration into production processes.
• Contributes to the design, testing, and validation of multiwall paper bag structures and material specifications to meet customer requirements.
• Coordinate third‑party laboratory testing, including specialized services such as UN/DOT certification testing.
• Support Bag School training programs for Customers, Operations, Sales and other external/internal employees.
• Troubleshoot product and process issues by gathering data, performing root‑cause analysis, and driving cross‑functional corrective actions.
• Prepare and deliver monthly reports summarizing business development activities and technical project progress.
• Maintain accurate documentation required for ISO, SQF, and other applicable quality‑management systems.
• Maintain an up‑to‑date understanding of plant capabilities and communicate them to internal and external teams.
• Serve as the key user for UpKeep and Reach digital platforms.
• Manage UL documentation requirements and coordinate quarterly UL audits to ensure compliance.
• Collect, analyze, and interpret production data to identify opportunities for process optimization and efficiency improvements.
• Assist finance with maintaining ISCA article groups and related COPA configuration data.
• Support procurement and supply chain teams by identifying and validating suitable material substitutions.
• Perform bag sizing calculations and develop sizing recommendations based on product requirements and manufacturing constraints.

Continuous Improvement (CI)

• Analyze production or service processes to identify waste, bottlenecks, and opportunities for improvement.
• Lead structured problem-solving initiatives and root-cause analyses.
• Develop and maintain process documentation, SOPs, and visual management systems.
• Collect and analyze operational data (KPIs, cycle time, OEE, defect rates, downtime, etc.)
• Use statistical analysis to validate improvements and quantify impact.
• Present performance trends and project results to leadership.
• Foster a continuous improvement mindset across operations, engineering, and support teams.

Customer & Internal Collaboration

• Communicate complex technical issues clearly to both technical and non-technical stakeholders.
• Work closely with Quality and Operations to drive feedback loops and prevent reoccurrence of failures.
• Assist Sales and technical sales with technical insights, customer trials, and product performance evaluations that ensure customer needs can be met.
• Perform additional tasks as directed.

Your Profile:

• Bachelor’s degree in Packaging Engineering (preferred). Also open to Mechanical or Industrial Engineering, or related field
• Working knowledge of Lean or Continuous improvement tools (5S, VSM, Kaizen, RCA)
• Experience in manufacturing, industrial equipment or technical service environments preferred
• Familiarity with EPR systems being SAP the most preferred; and data analysis tools (Excel, PowerBI and Minitab) preferred
• Experience implementing Standard Work, visual management, or service process improvements preferred
• Strong trouble-shooting, diagnostic and analytics skills – high attention to detail
  Hands-on technical experience in service, maintenance, engineering, or field support
• Ability to work independently and ability to interact at multiple levels within management and functional groups both internally and externally
• Excellent communication skills for both customer-facing and internal collaboration
  Ability to travel to customer sites, Mondi facilities and trade shows as required

Our offer:

• $75-$95K base salary plus bonus 
• Full Medical, Dental, Vision, Life Insurance
• 401k Retirement Savings Plan

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