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Key Account Manager, Customer Service

Romeoville, IL, US


  • A world of opportunities available at home and abroad
  • It’s our people that make us smart, you could be a future leader
  • We offer you the development opportunities that you need to flourish throughout your career
  • Great performance is rewarded



  • Be part of our vision to contribute to a better world
  • Work in a high-tech digitally enabled environment
  • Work on challenging projects



  • Enjoy excellent benefits
  • Join a dynamic and supportive culture
  • Strike a good balance between work and home
  • We are collaborators and team players

Your mission

As a Key Account Manager, Customer Service Representative, you will be responsible for providing exceptional customer service to our clients.

  • Working with a team of CSR’s and other departments to find appropriate solutions 

  • Provide exceptional customer service to Key Accounts.  

  • Manage complex and growing accounts.  

  • Follow up with clients to ensure orders are delivered to their satisfaction.  

  • Supporting overall sales efforts.  

  • Coordinating Graphic Approvals 

Your profile

  • Positive and Professional attitude.

  • Product & Service Knowledge  

  • Clear Communication Skills

Our offer

  • This position offers a comprehensive compensation package that includes: a competitive base salary, cash bonus opportunity, a full health and welfare benefits package, 401K savings with 100% vested company match, and company paid holidays, personal choice paid holidays and vacation.  Working alongside a fantastic team, you will be afforded personal development opportunities and the chance to make an immediate impact in a multicultural company with an empowering environment.

Get in touch:

We strive to create a culture that inspires our people to reach their full potential. Going the extra mile – for colleagues and customers – our people are what drives our passion for performance, and are the key ingredient of Mondi’s success. Be part of our future. Should you need further information, please contact Jessica Silha.

Only CVs uploaded onto our online career platform (e.g. will be taken into consideration. With your application, you will be redirected to our recruiting platform. After creating an account, you will receive an activation link. If you do not find the email in your inbox, please check your spam folder or add the address to your “safe list” or address book.

Benefits: Barrier-free workplace; Coaching; Company retirement; Discount for employees possible; Events for employees; Flexitime possible; Health benefits; Home office possible; Mobile phone for employees; Parking 

Apply now »