E-Commerce Account Manager - Flexible Packaging

E-Commerce Account Manager – Flexible Packaging 

About Us: 

Mondi is a global leader in packaging and paper, contributing to a better world by developing and producing products that are sustainable by design. Sustainability is at the heart of our strategy and intrinsic to the way we do business, which enables us to offer a broad range of innovative solutions for consumer and industrial end-use applications. We are a truly global team, with our 24,000 people working across 100+ production sites in more than 30 countries, united by our common purpose. Join us at Mondi, where we strive to make a positive impact through responsible business practices and continuous innovation in packaging and paper solutions.  

Summary: 

Own and grow strategic e-commerce accounts, positioning Mondi as a preferred partner for mailer and protective packaging solutions. You’ll drive profitable growth with leading retailers, marketplaces, and high-growth DTC brands across the Americas, with clear ownership of customer relationships, contracts, and performance. Based in our Romeoville, IL headquarters, this position offers virtual flexibility with travel.  

Your Mission: 

• Own assigned e-commerce and omnichannel customers, ensuring profitable growth, pricing discipline, and operational excellence while aligning with Mondi’s sustainability commitments and global capabilities. 

• Scale Mondi’s e-commerce platform by supporting large retailers and marketplaces as well as high-growth DTC brands with fit-for-purpose, mailer-centric and protective packaging solutions. 

• Partner with internal teams and the Director of E-Commerce – Sales to build relationships and deliver value-based products focused on cost savings, efficiency, sustainability, and customer experience. 

• Ability to manage complex, cross-functional stakeholders in a global organization. 

• Support sales team in the management of strong opportunity pipeline; provide accurate volume and revenue forecasts. 

• Function as the primary contact for accounts, ensuring fast, transparent, and solution-oriented communication. 

• Coordinate internal stakeholders to secure excellent service and delivery performance. 

• Monitor OTIF, quality issues, and complaints; drive root cause actions and communicate outcomes. 

• Understand customer pain points in fulfillment, automation, packaging efficiency, and sustainability. 

• Collaborate with technical teams to design and implement tailored packaging solutions, support trials, and rollouts. 

• Translate customer needs in fulfillment, automation, and sustainability into packaging solutions 

• Track competitor offerings and pricing; share insights to support strategy and product development. 

Your Profile: 

• 2+ years’ experience in Customer Service, Account Management / Strategic Sales, Marketing, or comparable function ideally in packaging, logistics, eCommerce, or FMCG 

• Proven history supporting or managing large national key accounts with complex structures and multi-site operations. 

• Experience working with major eCommerce players (e.g., large marketplaces, online retailers, parcel carriers, or D2C brands) is a strong advantage. 

• Excellent communication, stakeholder management, and presentation skills 

• Structured, data-driven, and execution-focused; able to convert opportunities into concrete, measurable results. 

• Comfortable working in an international, matrix environment and leading cross-functional teams without formal authority 

Our Offer:

• $70-$90K base salary plus bonus
• Full Medical, Dental, Vision, and Life Insurance
• 401(k) Retirement Savings Plan with company match (fully vested)