Market & Logistics Support Rep
Leonia, NJ, US
Your mission:
- Build a high performance team to deliver key performance indicators
- Own the customer relationship at the plant level for assigned accounts in coordination with the Business Solution Manager
- Driving customer satisfaction by responding to customer needs/ inquiries in a timely manner
- Manage order intake, process orders and coordinate changes with Production Planning department guaranteeing on time delivery to the customer
- Manage customer stock levels ensuring optimal stock position and develop plans with customers to move aged materials
- Complete monthly sales forecast, follow-up of trials, Finished Goods, and maintain customer price list
- Handle customer claims in cooperation with Quality department
- Provides any necessary reports or data to the sales team
- The daily scheduling of all outbound loads from the facility, as well as all inbound shipments
- Prepare documents (i.e. bill of ladings, manifests and packing lists for outbound shipment)
- Facilitate all necessary claims with vendors over damaged freight, inadequate service and billing issues
- Plan and track shipment of final products according to customer requirements
- Match up inbound loads with outbound loads
- Making special shipping arrangements as necessary
- Does any necessary administrative work including filing reports or presenting sales team with necessary documents
- Other duties as assigned
Your profile:
- High School education or equivalent
- Cost Accounting, Reporting and Variance Analysis experience a must
- High proficiency in Excel and other Microsoft Office products
- Strong understanding of manufacturing (ERP) systems
- SAP experience required
- 2-5 years of customer service or equivalent experience in a manufacturing setting
- Demonstrated organizational abilities and priority setting
- Familiar with Microsoft Office products (including Outlook, Sharepoint, Word, and Excel)
Our Offer
Benefits: Workplace accomodations; Cafeteria; Coaching; Company retirement; Events for employees; Health benefits; Parking
Get in touch:
Awards:
Nearest Major Market: New York City