Lead to Order Business Process Expert (f/m/x)

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Date: Jul 5, 2026

Location: PL PL Halle, DE Kliniska Wielkie, PL Dopiewo, PL Hamburg, DE Ebersdorf bei Coburg, DE Mszczonow, PL

Company: Mondi AG

 

Applications for this role are welcome in Poland, Germany, Czech Republic.


Your Opportunity:

 

  • Be responsible for implementing the Lead to Order and CRM planned projects from business point of view to ultimately support and improve the efficiency of daily operational tasks through systems and increase Mondi Corrugated Solution’s competitiveness
  • Communication towards Lead to Order and CRM Key Users in entire Mondi CrS
  • Responsible for checking (need, scale) and testing change requests Lead to Order and CRM
  • Responsible for first level support Lead to Order and CRM incidents and Lead to Order and CRM requests management
  • Sprint testing
  • You will be part of the designing the new processes Lead to Order and CRM and be part of the roll outs
  • Responsible for your processes and functionalities within the stream(s) (including data mining analysis and action plan definition)
  • You are responsible for driving/supporting automation and digitalization throughout the processes by supporting local plant teams. This includes the implementation of standardized and harmonized across all CrS plants
  • Close contact with your Cluster Lead and other Business Process Experts about the updates, open topics, etc. and your IT counterpart
  • Train Lead to Order and CRM Key Users
  • Coordinating/tracking migration actions and report to Cluster Lead
  • Support/collaboration with Master Data Specialist
  • Creation of guidelines based on implemented solutions
  • Continuously update process map, handbook and modelling standards
  • Contribute to embrace an organisational culture with a strong transformational mind-set

 

Your profile:

 

  • At least 3 years of experience with customer and inquiry / offer management in SAP
  • At least 3 years of experience with Leads and Customer management within CRM
  • Experience as SAP Key User
  • Excellent command of English, in addition Polish/ German/ Turkish is advantage
  • Readiness to travel (up to 25%)

 

Essential Soft skills:

 

  • E2E Process thinking and capability to manage complexity
  • Project-, Change- and People Management skills
  • Strong conceptual and analytical skills, mind-set and conceptual thinking
  • Excellent communication and interpersonal skills, able to convey complex topics in an understandable, accurate way
  • Strong Excel skills
  • Technical interest advantageous
  • Willingness to learn
  • Proactive approach towards information sourcing and solution driven personality
  • High level of self-motivation and strong team spirit
  • Enjoy working in a dynamic and performance driven work environment

 

We want to learn from you. Let us grow, create and inspire TOGETHER.

 

 

 

We strive to create a culture that inspires our people to reach their full potential. Going the extra mile – for colleagues and customers – our people drive our passion for performance and are the key ingredient of Mondi’s success. Be part of our future. 

Do you want to know more about Mondi? We are a global leader in packaging and paper, contributing to a better world through innovative solutions that are sustainable by design. Our global team of 24,000 people works across 100 production sites in more than 30 countries.

Our strength lies in our diversity. We are dedicated to creating a team that reflects the diversity of the world we operate in. We encourage applications from traditionally underrepresented groups, including women, visible minorities, LGBTQI+ individuals, and people with disabilities.

Even if you don't meet all the listed qualifications, we still want to hear from you. We believe in your potential and are committed to supporting you as you grow and learn at Mondi. If you need any accommodations during the recruitment process, please reach out to the contact person listed above.

Only CVs uploaded onto our online career platform will be taken into consideration. With your application, you will be redirected to our recruiting platform. After creating an account, you will receive an activation link. If you do not find the email in your inbox, please check your spam folder or add the address no-reply@mondigroup.com “safe list” or address book.

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