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Quality Assurance (QA) Lab Supervisor

Jackson, MO, US


  • A world of opportunities available at home and abroad
  • It’s our people that make us smart, you could be a future leader
  • We offer you the development opportunities that you need to flourish throughout your career



  • Be part of our vision to contribute to a better world
  • Work on challenging projects
  • Get involved in producing innovative and useful everyday products



  • Enjoy excellent benefits
  • Join a dynamic and supportive culture
  • Strike a good balance between work and home
  • We are collaborators and team players

Your Mission
Serve as a resource for process skills and is responsible for developing the skills to properly run the lab operations 
Ensure the proper systems are in place and being utilized
Systemically improving process control through setting daily direction and control strategy for the department  
Ensure that the department employees know and have had training on Quality Assurance and understand their direct impact on the total quality approach  
Serve as the primary contact for department interfacing regarding quality issues 
Assist in organizing testing on production orders, Test Plans and Special Requests as performed by Quality Assurance Technicians (QA Techs)
Periodically look for trends or OOS data points in SPC System as necessary 
Maintain competence of test measurement methods by providing applicable training to Quality Assurance Technicians, and maintain documented evidence including repeatability exercises (R&R)
Support lab functions (shift change tasks, calibrations, cleaning, retains, data entry, etc.) as performed by QA Techs
Resolve any issues with equipment, procedures, or test results and communicate to appropriate personnel
Control the effectiveness of quality control measures via daily team meetings and minimum monthly evaluation of critical data performance
Lead investigations and facilitate resolutions of lab related non-conformances by utilizing problem solving techniques
Use SAP-QM (Non-conformance System) to ensure nonconforming products are blocked and to report any non-conformances, suspect material, or trends to the appropriate Production Supervisor for immediate investigation and resolution
Serve as document controller for laboratory documents and act as a role model regarding control of documented information
Serve as back-up for Process Technician for Customer COA generation


Your Profile
High school education or equivalent
Previous manufacturing experience
Demonstrated leadership responsibility and performance
Quality assurance technician experience is preferred
Familiar with QA lab testing, SPC principles, and Quality Function deployment
Ability to make decisions regarding product Quality, consistent with Quality principles
Manage payroll, scheduling, and performance reviews for direct reports
Set priorities and organize workload to meet deadlines
Ability to follow sampling plans, work instructions and other lab protocol without supervision
Interpret test results for conformance to specifications
Conformance to Customer and 3rd Party Standards


Our Offer 
This position offers a comprehensive compensation package that includes a competitive base salary
Company health and benefits package 
401K retirement savings plan with company match
Company paid holidays and vacation  
Work in a clean, tempature controlled environment
Day shift with occasional 12-hour rotating shift work to fill lab vacancies as needed

Get in touch:

We strive to create a culture that inspires our people to reach their full potential. Going the extra mile – for colleagues and customers – our people are what drives our passion for performance, and are the key ingredient of Mondi’s success. Be part of our future. Should you need further information, please contact Brandi Holzum.

Only CVs uploaded onto our online career platform (e.g. will be taken into consideration. With your application, you will be redirected to our recruiting platform. After creating an account, you will receive an activation link. If you do not find the email in your inbox, please check your spam folder or add the address to your “safe list” or address book.

Benefits: Company retirement; Health benefits 

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