Customer Service Representative

Your Mission

• The Customer Service Representative (CSR) works to achieve company Vision, Values, Goals and Culture. This position will support our Manufacturing Facility in Eastman, GA and has primary responsibilities to completing tactical and strategic processes associated with servicing a specific set of customer accounts. This person will have responsibility for the day to day management of all aspects for an assigned account or accounts. They understand and align the process with the plant operations team and sales team as he/she executes their role in the overall order fulfillment process to exceed customer expectations and align with Mondi Bags USA business, cultural, financial and operational objectives. This position interacts with management, employees, customers, vendors, and third-party logistics providers, among others, to ensure accuracy and timely process completion. This is a high profile position and requires great attention to detail and the ability to work in a fast paced environment. This position reports to the Sales Director.

Your Profile

• 1-3 years’ work experience preferred in sales and customer service

• Positive and progressive order fulfillment experience

• Solid understanding of customer account management

• Demonstrated understanding of and the ability to manage the impact of order fulfillment on cash flow

• Microsoft Office Applications with emphasis on Outlook, PowerPoint, Word and Excel

• SAP Experience (preferred)

• Multi-Tasking

• Ability to self-direct activities, prioritize tasks, and meet deadlines

• Excellent verbal and written communication skills

• Ability to use discretion with confidential and sensitive information

• Strong analytical and organizational skills, detail orientation, and interpersonal skills

• Demonstrated ability to implement creative solutions while working under pressure

• Ability to collaborate and communicate with all levels of employees and management with a positive, professional, and team-minded approach

• Ability to use technology to solve business problems

• Sitting, standing, and/or walking for extended periods of time

• Ability to lift up to 25 pounds

• Reading computer screen and/or other electronic devices for extended periods of time (including the use of close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus)

• Use hands to finger, handle, or feel objects, tools, or controls

• Reach with hands and arms

• Use of telephone and intercom paging system (including the ability to talk and hear)

• Use all personal protective equipment provided by the company and in compliance with OSHA regulations

• General schedule is Monday – Friday 8:00 AM to 5:00 PM on site

• Occasional travel may be required, including flying, driving, riding or travel by rail

• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals

• Ability to compute rate, ratio, and percent

• Ability to draw and interpret bar graphs as needed

We Offer

•  Minimum pay for position $47,000.00 + based on experience 

• 40hr work week on site

•  Benefits first of the month following date of hire - full medical, dental, vision, life insurance

• STD & LTD

• 2 weeks PTO

• 12 Paid Holidays

• 401k Retirement Savings Plan

• An interesting job within the packaging & paper industry

• To be part of a successful multicultural company

• An empowering environment

• Training opportunities (e.g. The Mondi Academy)

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