Services Manager

• Supervise employees in the day-to-day operations for effective work in the 5 areas:  Customer Service, Logistics, Purchasing, Materials and Production Planning 

• Maintain and improve customer service and support through effective communication with internal and external parties 

• Directly interface w/ customers as well as members of the sales team 

• Focus on efficiently running the production schedule to drive OEE and general plant efficiency 

• Maintain Raw Materials (RM) and Finished Goods (FG) inventory to appropriate levels 

• Where applicable, maintain contractual agreements with customers; where not applicable, support implementation of these agreements 

• Actively monitor outbound shipments to ensure timely delivery and customer satisfaction. 

• Control reporting of order intake, backlog, and on time & complete deliveries 

• Collaborate with Planning and Operations team to ensure process flow requirements are met in an efficient manner 

• Train, motivate, and mentor employees (both new and existing employees) 

• Conduct performance evaluations which include yearly performance evaluations for all direct reports 

• Maintain all required logs and reporting documents and adhere to all SHE regulations, procedures and policies 

• Enforces company policies, quality procedures, and Good Manufacturing Polices (GMPs) 

• Control labor expenses associated with the affected areas 

• Provide support for on-the-job assignments and continuous improvement initiatives 

• Ensure competition compliance with respect to this position and interactions therein 

• Maintain a positive working environment among employees 

• Reviews, updates, and approves employee’s timesheets 

• Participate in monthly update/review meetings 

Supervisory Responsibilities: 

• Ability to self-direct activities, prioritize tasks and meet deadlines 

• Ability to handle multiple tasks and work in a changing environment with strong problem-solving skill 

• Results drive, effective decision maker 

• Coach, guide, and develop direct reports, create meaningful feedback discussions that support and enhance employee success 

• Develop and implement team succession plans, training, and development 

• Provide direct supervision of team and drive accountability 

• Drive performance of staff through finding motivation factors, creating inspiration for your team, and providing resources to help them be successful 

• Drive regular communication with your team to create organizational awareness and transparency 

• Be an example for your team 

Your Profile: 

• At least 5 years manufacturing (Scheduling/Planning/Service background required) 

• A Bachelor’s degree is preferred, or equivalent and applicable work-related experience.  Strong communication and negotiation skills required 

• Previous experience with Lean, Six Sigma or other relevant continuous improvement methods preferred (not required) 

• Technical Training preferred. 

• Industrial Safety Training preferred 

• Familiarity with ISO 9001, 14001, and 45001. 

• Willingness to work flexible schedules as needed  

• Occasional travel as needed regionally and internationally 

• Must be able to use the following computer programs: Excel, Word, PowerPoint 

• Strong analytical and organizational skills, detailed oriented, and interpersonal skills 

• Ability to collaborate and communicate with all levels of employees and management 

Our Offer: 

• Comprehensive base salary 

• Full Medical, Dental, Vision, Life Insurance 

• 401k Retirement Savings Plan, fully vested and company match 

• An interesting job within the packaging & paper industry 

• Opportunities for professional growth